Privacy Policy

1. WHO IS RESPONSIBLE FOR MANAGING MY INFORMATION?

This website is owned and maintained by ConSol (“we” or “us”). We are responsible for the collection and proper management of any personal information you submit. We will keep your personal data details secure and use the information you provide consistent with applicable privacy and protection laws and the terms of this Privacy Policy.

2. WHAT INFORMATION DO WE COLLECT?

Depending on our business relationship with you or your energy utility, we may collect, store, and otherwise process some of all of your following information (“personal information”):

• First Name
• Last Name
• Street Address
• City
• State
• Zip Code
• Phone Number
• Email Address
• Payment Information (including credit card information)
• Geolocation Data
• Utility Account Number
• Details about your home (energy type, hardware information, etc.)
• Employer
• Job Title
• Social Security Number
• IP Address
• Any other information you choose to provide

We may occasionally send you promotional communications via email. For each email sent, we track whether you opened it and whether you clicked on any links contained in it, where you subsequently clicked on our website, and whether you signed up for services using any of our online forms. We also track anonymous information about visitors to our sites including IP addresses, and we also collect websites usage information through cookies (see section 7 below).

We do not knowingly collect or solicit personal information from children under the age of 18. If you are under 18, please do not send us any information about yourself. If we learn that we have collected personal information from a child under age 18, we will delete that information immediately. If you believe that a child under 18 may have provided us their personal information, please contact us via email at info@consol.org.

3. HOW DO WE USE YOUR INFORMATION?

• We utilize website usage data to segment our visitors based on past participation and to personalize our communications to you.
• We conduct statistical analysis to measure the overall effectiveness of our energy efficiency programs.
• We use personal energy usage information to determine which of our programs may benefit you.
• We collect and analyze personal information to determine whether you are eligible for participation in specific energy efficiency programs, to report your participation to your utility, and to track various aspects of your participation to ensure you receive quality service.
• We use your personal information to provide you with information regarding new energy efficiency program opportunities and potential energy saving incentives for which you may be eligible or to honor any contract you have with us.
• We may use your personal information to carry out any other purposes for which we collected the information.
• We may remove personal identifiers associated with information collected as you use this website, our programs, or related services. When we do, it becomes non-personal information, and we may treat it like other non-personal information.

4. WILL WE SELL OR SHARE YOUR PERSONAL INFORMATION?

We will not sell your personal information to anyone without your express content. However, the specific terms of data usage and sharing are governed by contract between ConSol and your energy utility. In some cases, those contracts may require us to share your personal with our vendors, affiliates, subcontractors and subsidiaries. We may also access, release, preserve, disclose, or release your personal information where it is necessary to comply with law enforcement requests, or protect the rights, property, or safety of ConSol, its employees, its clients, or others. When companies acquire other businesses or sell substantial portions of their portions of their business, data may be transferred as part of this transaction.

5. WHEN CAN WE CONTACT YOU IN THE FUTURE?

We may send you information about our products and services as well as those of your utility. We may do this by mail, telephone, email or SMS, unless you requested we contact you in a specific manner. If you would like to change your preferences related to how and why we contact you, please email info@consol.org.

6. HOW LONG WILL WE RETAIN YOUR PERSONAL INFORMATION?

We will retain your personal information for as long as required by law or as required by our contracts with your energy utility. Once your personal information is no longer necessary, we will ensure it is disposed of securely.

7. COOKIES

A cookie is an alphanumeric identifier that we transfer to your device to enable our systems to recognize your browser. Our websites use cookies to distinguish you from other website visitors. Our use of cookies helps us to provide you with a customized, convenient browsing experience and allows us to improve our site. Unless you have adjusted your browser settings to refuse cookies, our system will issue cookies as soon as you visit our websites.

8. HOW CAN YOU ACCESS AND UPDATE YOUR PERSONAL INFORMATION?

You may request a copy of the personal information that we hold against you. If you would like a copy, please email info@consol.org. We want to ensure your personal information is accurate and up-to-date. You may request we update or remove inaccurate data.

9. DOES THE THE PRIVACY POLICY APPLY TO LINKED WEBSITES?

Our website may contains links to other websites. This privacy policy applies to only those sites owned and operated by ConSol.

10. HOW DO WE UPDATE THIS PRIVACY POLICY?

We review our privacy policy for compliance with all applicable laws and regulations, best industry practices and client obligations. We will immediately upload any changes to our website. We last updated this privacy policy on August 4, 2020.

11. WHO CAN YOU CONTACT IF YOU HAVE QUESTIONS ABOUT THIS PRIVACY POLICY?

Please contact us if you have any questions about this privacy policy or personal information we collect.

By email: info@consol.org

By mail: ConSol, 1610 R St, Ste 200, Sacramento CA 95811.

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